live Squarespace support with
Live support is an easy and cost-effective way to get your Squarespace problems fixed in a flash.
If you’re happy with your existing website and just need some minor fixes, or you have a few simple (or complicated) things you need to accomplish, live support will do the trick. I can answer your questions and show you the ropes of Squarespace, giving you the tools to succeed.
How the process works:
when you book, you’ll answer a few simple questions about what you need help with. you don’t need to be super prepared to be successful with a live support session. just come with your questions and ideas, and i’ll guide you along the way.
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on our call, we’ll screen share so we can look at your website together, and make live updates. I can make updates for you, or I can guide you through making the updates yourself. it’s totally in your control.
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sessions are always one hour. straightforward expectations are how these sessions are so successful. if you need more time, you can book another hour. no extensions, just pick another time or day.
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we’ll wrap up about 10 minutes before the end of our hour, and determine what next steps will look like. i’ll even follow up with some extra resources for you, specific to your tasks.
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what we can accomplish
Website Audit
Did you DIY your website but you’d love a designer to give it a quick review? I can add a few custom elements, fonts, plugins, update colors, build new sections, pages, and more.
One Page Scroll Design Ideas
Are you getting ready to launch a product or course on a tight deadline and budget? I can help you outline your landing page to save you valuable time on DIY execution.
*Design and Copy for sales page not included.
Service Strategy
Do your services need updating to improve your customer experience? During a strategy session, we’ll review your current service offerings and discuss ideas to optimize conversion.
Improve Page Speed
Is your current site frustratingly slow to load? I can make some small adjustments to optimize your website and improve page speed & load times.
SEO Review
Not sure why your website isn’t getting better search engine rankings? We can discuss simple tweaks to improve your website in Google’s eyes.
*SEO copy for updates not included.
Tips for Migrating from 7.0 to 7.1
Thinking about upgrading from 7.0 to 7.1? Not sure what that even is or if it’s relevant for you? I’ll help you understand the value and decide if it’s the right move for your business.
Website Training
Want to kick your DIY skills up a notch? I can show you the ropes on how I easily elevate a design without code, plus how to add content to the blog, add products to a store, send emails, and more.
Turning Your Passion into a Service
Need some strategy support and someone to bounce ideas off of? If you’ve struggled to find clarity on how to turn your passion into a packaged service that people will pay for, we can brainstorm!
Add Basic Plugins
Want to level up your site’s design and functionality with easy yet powerful plugins? You can book a coding hour or a no-code hour to focus on adding some plugins to your existing website.
Live Squarespace support is the fastest way to get your to-do list done.
You and me… completing those pesky to-do’s you’ve put off… within an hour. Sound too good to be true? Live Squarespace support gives you the opportunity to talk through ideas, make small design tweaks, and troubleshoot in real time.
Perfect for the problems you don’t want to overthink, you just want to get them off your desk.
here’s what people are saying
“Working with Justin helped me get more organized with my business and he reassured me everything would be completed in our timeline.”
— Julie Mackey, yoga instructor
“Justin is extremely professional, reliable, and knowledgeable. I am so happy that I trusted Justin with the design. He exceeded my expectations and went above and beyond.”
— Dr. Samara Toussaint, therapist
“Justin was fantastic to work with, and I love the way my website turned out. I'm so happy with the work he did and so impressed by how quickly he did it.”
— Caroline Donnellon, elementary school teacher
“Justin’s patience and being quick on resolving feedback was so great, and he gave me practical recommendations and opinions on how to structure my website for maximum lead generation.”
— Carol Spieckerman, public speaker and retail expert
“Justin was great to work with, super responsive, works fast, and took all my creative feedback and site design direction really well, and recommended great solutions that improved my vision.”
— Brenda Lynch, yoga instructor and blogger
“Absolutely phenomenal, can't say enough good things. Professional, timely, and was able to not only understand my vision but implement it into a stunning visual website that I couldn't be happier with! Highly recommend.”
— Michelle Cuppy, fashion photographer
questions, answered.
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Please keep in mind that you are not purchasing a completed deliverable, but an hour of time on my calendar. Although I will work as quickly and efficiently as I can, there is no guarantee that we will be able to complete all of your wish list items in one hour.
Prioritizing the items we work on together and being realistic in what can happen will lead to smoother sailing and a successful power-hour.
If other tasks are remaining, you can book another hour to wrap things up.
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Before booking, you don’t need anything! But before we kick off our hour, there’s a few things you might want to have depending on the tasks you have in mind:
List of tasks you want to tackle so we can make the most of our time together
List of questions you may have gathered during your DIY struggles
Copy (written text for your web pages)
Layout of the page structure or navigation (sometimes called tabs)
Solid branding and logo that you are happy with (including fonts, colors, and a high resolution version of your logo)
Images or stock photography you want to use
Domain and page descriptions for Google (optional)
If you don’t have all of these things right now, you’ll want to get them prepared before our hour if they will be relevant to our tasks. If you need help gathering these elements, reach out before booking. I have team members who can help with copy, logos, branding, and website structure.
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No-Code Hour - $199
Coding Hour - $299
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Sessions are always one hour. We’ll wrap up about 10 minutes before the end of our hour, and determine what next steps will look like. I’ll even follow up with some extra resources for you, specific to your tasks. Straightforward expectations are how these sessions are so successful. If you need more time, you can book another hour. I don’t offer extensions, just pick another time or day.
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If any of the following apply to you, Live Support would be a great fit:
You need some minor tweaks on your existing Squarespace website
You need advice on if you should update your website from Squarespace 7.0 to 7.1
You want an expert’s opinion on SEO updates you could make to boost visibility
You set up your site yourself, but you want to add designer touches and would like to learn how to do so
You have small strategic goals for your website but are unable to achieve them yourself and don’t want to bother googling code fixes
If any of the following apply, Live Support might not be the right choice right now:
You’re looking for a complete website overhaul to address your overall website layout, copy, brand elements and SEO. (You’ll probably want a Squarespace Design Day instead)
If you’re on a platform other than Squarespace and plan to stay on that platform
If you’re not able to be present or available during our hour
You want a guarantee that all your requirements can be done in an exact timeframe or you require a proposal before booking
Your proposed tasks are very complex and in-depth
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I’ll be available by email if you have small wrap up questions. But no, if other tasks are remaining, you can book another hour (or more as needed) to tie up loose ends.
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I’m located on the East Coast, but I can be flexible to work anytime needed to suit your schedule during our hour together.
Ready to get your Squarespace problems fixed?
If you’re ready to end your DIY frustrations, book a Live Support hour with me to fine-tune your strategy, solve technical issues, or make small design updates.